Frightmare In The Falls provides an equal and accessible fan experience to all of our customers, including persons requiring accessibility services. We are committed to giving people who require accessibility services the same opportunity to access all of our goods and services and allowing them to benefit from the same services in the same place and in a similar way to all our fans. Below is the FITF Accessibility Policy.

Where do I go to enter the event?
If you have any accessibility requirements or restrictions, please go to the Frightmare In The Falls Merchandise Booth in the main entrance and someone can assist you.

Who should receive a Medical Badge?
FITF provides Medical Badges to individuals who identify as having accessibility needs. This sticker identifies you to Staff, Crew and Security and indicates that you may need additional assistance.

How do I get a Medical Badge?
Please go to the FITF Merchandise Booth at the show and one of our staff will be happy to help. Please note that the Medical Badge does not provide admission; you must have a valid ticket. The Medical Badge does not provide early access to the show.

What if I have a medical companion?
Fans who require accessibility services and have a medical companion with them may bring a service person free of charge. A complimentary admission pass for their service person. The medical companion will be granted access to the same areas of the show as the fan requiring assistance. For example, if a VIP Pass is purchased, their companion will be given access to all VIP benefits, such as front of the line access, etc. to aid the fan who requires their assistance. Medical companions are required to stay with and assist the patron with disabilities.

Is there accessibility seating in Panels and Screenings?
We provide accessible seating based on availability. Please be aware that all seating for Panels and Screenings are on a first-come, first-served basis and we cannot guarantee seating for everyone. Fans who require accessible seating should plan to arrive to a Panel at least 15 minutes prior to the event. Please keep in mind that many events are very popular and seating may not be available if you wait until the last minute to get to the room. Please read your Program and plan your day accordingly being sure to leave additional time for lines.

What about Autographing and Photo Ops?
Unfortunately, we cannot allow priority access to signings at the convention. Guests often sign for limited amounts of time and to be fair for all attendees, we cannot allow a fan to bypass any autographing lines – unless you have a VIP Pass. We recommend arranging to have someone within your group wait in line for you. When your spot reaches the front of the line, you may re-join for your signing.

Is the Niagara Falls Convention Centre fully accessible?
The Niagara Falls Convention Centre is fully accessible and our show maps have all stair and elevator locations marked.

Is there anywhere I can rent a wheelchair, walker or cane?
FITF does not provide or rent special equipment. If you require such services, please acquire one independently prior to the show.

Do you provide deaf interpreters?
FITF can accommodate requests up to 2 weeks before the event for Panels. Because of demand for interpreters, we cannot guarantee to accommodate your request. On-site requests for interpreters cannot be facilitated. If you would like to request an interpreter, please contact us with your name and email and we will be in touch to try and facilitate.

Are service animals permitted inside the show?
Guide dogs and service animals are welcome at our shows, provided they are leashed or under similar control as appropriate. We ask attendees to have a certification license for service animals and are wearing vests that identify them as service animals. Attendees with service animals on-site at the event assume complete responsibility for their animal for the duration of their time at the event.

For any further questions or concerns, please email [email protected]